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Terms of Use

Thé Blending Co. is in the business of sourcing great tea, but, as in any business we have to get the legal bits right. So, here are our Terms of Use which apply if you are using our site or placing an order with us. We reserve the right to vary these terms and conditions at any time, but for any ordered goods, the terms and conditions applied shall be those which you accepted while placing your order.

Use of the Website

To register with www.theblendingco.com and purchase from our website, you must be over eighteen years of age. You must ensure that the details provided by you during registration or at any time are true to your knowledge. You must inform us promptly regarding any changes to the information that you provided by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. Thé Blending Co. reserve the right to:

  • Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.
  • Terminate your access to all or part of the services with or without notice.
  • Discontinue the website or services, or any part thereof, at any time, with or without notice.

Availability

All products are subject to availability. Our acknowledgement of order acceptance through the web or email doesn’t guarantee delivery. If we are unable to fulfil your order, we will let you know as quickly as possible and a full refund will be initiated. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your payment will be refunded and you will be notified as above.

Purchase for Non-Domestic Use

We have selected our products on the basis that they will be used for domestic use only. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

Pricing, Description and Product Information

The amount that you pay for the products ordered is set out on the website at the time of placing the order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming it at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

Prices shown on our website are in GBP and INR including VAT.

Although we will take all possible care to ensure that descriptions, details and prices of products appearing on the website are correct at the time when the information was inputted onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.

Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any downtime or restricted access is kept to a minimum.

Placing an Order and Order Acceptance

The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.

Delivery

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options, including international order delivery, please read our delivery section.

Shipping breakable teaware items outside India: We do not recommend that customers order breakable teaware items for delivery outside of India. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition. Please note that working days for us are Monday - Friday and do not include Indian bank holidays.

Cancellations And Returns

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Thé Blending Co. Please contact us by email at info@theblendingco.com or call "+91-9821194798" for information about returning items to us."

Refunds And Exchanges

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Thé Blending Co. is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

Promotions And Discounts

In order for a promotion or offer to be applied to your order, valid promotion code must be entered into the promotion code box on the basket page. Thé Blending Co. cannot be held liable for not discounting the order if a valid code has not been entered. Please note; all cheeky deals, existing discounts, bundles and offers are excluded from further discount. Discount codes will not apply to any existing offers or promotions.

Intellectual Property And Copyright

The content of the www.theblendingco.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Thé Blending Co.

Limitations

This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Indemnity

You agree to indemnify and hold Thé Blending Co. harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

Governing Law

The contract between you and Thé Blending Co. under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, Indian law. The Indian courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

Company Details

Registered office:101 Prime Apartments, Amrawati Path, GS Road, Guwahati-781005, Assam